Incident
Investigation -- Tips, Techniques & Trivia
In
tough times worker training is usually one of the first items
cut from the budget. I have to believe the recession is ending
in Western Canada as I've never been busier in delivering investigation
training.
I'm
constantly revising my investigation program to keep myself and
those taking my sessions for a second time from being bored with
the content. In doing so, I find there are some solid basic investigation
concepts that have stood the test of time and need to remain unaltered.
Theses include the 5 W's of investigation, asking the five Why
Questions, and examining the 4 P's of Evidence.
Over
the next few months, I'm going to revisit some earlier newsletters
that focus on these basic investigation strategies.
Jeff
The Hartford Analytical Method (First published in Nov. 2002
Newsletter)
The Who, What, Where, Why and How questions
There are well over 100 methods available to analyze incident
information. One of simpler ones is called The Hartford as developed
by The Hartford Insurance Company. It looks at three factors usually
found in every incident situation. These are the equipment, materials
and people involved.
| Equipment |
Material |
People |
| Select |
Select |
Select |
| Arrange |
Place |
Place |
| Use |
Handle |
Train |
| Maintain |
Process |
Lead |
Use
this template to uncover all the facts about an incident by asking
yourself the who, what, where, when, why and how questions about
each one of the twelve issue. For example, when examining the
People issues of an incident there are twenty-four possible combinations
of questions. (4 people issues ((Select, Place, Train & Lead))
x's the six 5 W questions.)
If
training or the lack thereof was a potential contributing factor
your questions might be: Who was trained and by whom? What was
the nature of the training? Where did the training take place?
When did it happen in both calendar and worker experience terms?
Why was training needed generally and why was this particular
person trained? How was this training delivered?
One
of the interesting aspects of the The Hartford approach is that
it examines incidents from a productivity point of view and looks
for more effective ways to perform the job. They refer to it as
a method to investigate job hindrances. Taking this approach may
add value to the investigation process from a management perspective.
In addition to dealing with injury prevention some production
or quality improvement opportunities may surface as well.
The
link will take you to The Hartford site and a copy of their Supervisor's
Investigation Report.
http://www.thehartford.com/corporate/losscontrol/SBA/TIPS/520-007.pdf
Investigation
Kit
Kit
Details (pdf article)
Pricing
and Ordering Information
E-Learning
Programs
My
E-Learning programs are available without cost to newsletter subscribers.
Each takes about an hour to complete.
Incident
Investigation
The Incident Investigation program provides an overview or introduction
to the process.
Collision
Scene Management
The Collision Scene Management session would benefit drivers who
may have to gather collision scene evidence.
Alberta Occupational Health and
Safety Act
Convictions
- Alberta Occupational Health and Safety Act
Charges
- Alberta Occupational Health and Safety Act
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