Incident
Investigation -- Tips, Techniques & Trivia
I'm in Riderville
(Regina) this week doing some training for a government agency.
I'm and "born
and raised" Saskatchewan boy, and no doubt there will be
some conversation during the breaks about the Grey Cup.
I'm beginning
to understand how Toronto Maple Leaf fans feel.
Go Riders
2011!!
Jeff
Being a Good Listener
The question I'm most often asked in the classroom is "what
questions should I be asking my witnesses?" So while asking
the right questions is important, perhaps more critical is learning
how to listen. Here are a few things to consider:
Don't
Interrupt
It's
hard to listen when you are thinking of your next couple of questions.
Interruptions derail a person's train of thought as well as his
spontaneity and the interview rhythm may be lost forever. There's
a lot to be learned by allowing a witness to ramble and vent.
When we listen to children or the elderly, we are usually quite
patient and let them express their thoughts without interruption.
Model this behaviour when interviewing.
Read
Remainder of Article
Investigation
Kit
Kit
Details (pdf article)
Pricing
and Ordering Information
E-Learning
Programs
My
E-Learning programs are available without cost to newsletter subscribers.
Each takes about an hour to complete.
Incident
Investigation
The Incident Investigation program provides an overview or introduction
to the process.
Collision
Scene Management
The Collision Scene Management session would benefit drivers who
may have to gather collision scene evidence.
Alberta Occupational Health and
Safety Act
Convictions
- Alberta Occupational Health and Safety Act
Charges
- Alberta Occupational Health and Safety Act
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