Incident
Investigation -- Tips, Techniques & Trivia
In
my investigation training sessions the one topic that generates
the most discussion is “enforcement and discipline.”
Supervisors are highly challenged by the discipline process
and are looking for help.
I've teamed up with a human resource consultant to offer a half
day session on “Administering Effective Discipline”
as it relates to health and safety.
Want
more info on this new program offering? Please call.
Jeff
@ 780 432 4262
Jeff
Encourage Near Miss Reporting
We’re missing the boat on “near miss”
reporting. The same things that are going to cause a serious incident
are happening all around us. Near misses offer a great opportunity
to learn and improve. There’s no blood on the floor, no
government person looking over your shoulder, and production is
likely not affected; and you may, just may, have a few moments
to put towards an investigation.
Of course, you need to hear about them
first! You can encourage near miss reporting by:
Offer confidentiality or immunity. Allow people
to anonymously report close calls. Consider immunity from any
disciplinary action. Some organizations model their program on
Crime Stoppers with a hot line and anonymity. All you should care
about is hearing of the incident and getting a chance to prevent
a more serious one down the road.
Publicize your wins. After you’ve fixed
the problem, tell everyone about it. This sends the message that
near miss reporting will be taken seriously and the company will
take corrective action. Buy lunch for a department that is taking
near miss reporting seriously. Others may get the message that
there’s no stigma in reporting.
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