The Hartford Analytical Method

There are well over 100 methods available to analyze incident information.   One of simpler and more practical ones is called The Hartford as developed by The Hartford Insurance Company.   It looks at three factors usually found in every incident situation.   These are the equipment, materials and people involved.  

To use this template in uncovering all the facts about an incident ask yourself the who, what, where, when, why and how questions about each one of these twelve issue.   For example, when examining the People issues of an incident there are twenty-four possible combinations of questions. (4 issues X's 6 questions.)

On the training issue questions might be:   Who was trained and by whom?   What was the training comprised of?   Where did the training take place?   When did it happen in both calendar and in worker experience terms?   Why was training needed generally and why was this particular person trained?   How was this training delivered?

One of the interesting aspects of the The Hartford is that it examines incidents from more of a productivity point of view and looks for more effective ways to perform the job.   They refer to it a method to investigate job hindrances.   There is value in taking this perspective as it has the potential to produce added value to the investigation process from a management perspective.   After all, management while concerned about injury prevention is more concerned about production and quality issues.   Uncovering production and quality concerns as part of your incident investigation should be welcomed.

The link will take you to The Hartford site and a copy of their Supervisor's Investigation Report.

http://www.thehartford.com/corporate/losscontrol/SBA/TIPS/520-007.pdf

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