Incident
Investigation -- Tips, Techniques & Trivia
In my investigation training sessions the one topic that generates
the most discussion is “enforcement and discipline.”
Supervisors are highly challenged by the discipline process
and are looking for help.
I've teamed up with a human resource consultant to offer a half
day session on “Administering Effective Discipline”
as it relates to health and safety.
Want more info on this new program offering? Please call.
Jeff @ 780 432 4262
Jeff
Encourage
Near Miss Reporting
We’re
missing the boat on “near miss” reporting. The same
things that are going to cause a serious incident are happening
all around us. Near misses offer a great opportunity to learn
and improve. There’s no blood on the floor, no government
person looking over your shoulder, and production is likely not
affected; and you may, just may, have a few moments to put towards
an investigation.
Of
course, you need to hear about them first! You can encourage near
miss reporting by:
Offer confidentiality
or immunity. Allow people to anonymously report close calls. Consider
immunity from any disciplinary action. Some organizations model
their program on Crime Stoppers with a hot line and anonymity.
All you should care about is hearing of the incident and getting
a chance to prevent a more serious one down the road.
Publicize
your wins. After you’ve fixed the problem, tell everyone
about it. This sends the message that near miss reporting will
be taken seriously and the company will take corrective action.
Buy lunch for a department that is taking near miss reporting
seriously. Others may get the message that there’s no stigma
in reporting.
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