Incident
Investigation -- Tips, Techniques & Trivia
On Feb
13 & 14 I'm running a two day Intermediate Level Incident Investigation
program. I've had a few calls from readers asking about any prerequisites
for this session and there are none.
If you've never attended one of my sessions and you are looking
for a higher level of training, I suggest you come for both days.
If you've taken my one day Incident Investigation & Analysis
session and would like to increase you knowledge level then attend
the second day of this two day session.
Jeff
Writing S.M.A.R.T.E.R. Recommendations
During my training sessions I push the concept
of testing the quality of your corrective actions (recommendations).
Unfortunately, this is not done in the majority of investigations
and organizations end up with a corrective action that does little
to resolve issues over the long term.
I use the acronym SMARTER to do this. That is
when you write a recommendation make it Specific, Measurable,
Accountable, Reasonable, Timely, Effective and Reviewed. I'm not
sure if this acronym can be attributed to any one person or organization,
but I first came across it in my TapRoot training.
I've found another version of this with over thirty
different terms that fit the SMARTER acronym. If you don't like
the ones above you may find another term that fits your organization's
culture. It doesn't matter what words you use, what matters is
that you are doing something to measure the quality of your corrective
actions.
To view SMARTER
definitions. . .
To view alternative
terms. . .
Investigation Review Questionnaire
In keeping with the theme in the previous article
here's a questionnaire that might help you measure your investigation
and corrective action quality follow through. Examine a small
sample of your 2007 reports. Are there areas of concern?
Consider the following questions:
Were the accident report forms completed at the time of the accident?
Were the accident "compensation" report forms completed
at the time of the accident?
Was the CEO/GM advised of the accident when it was first reported?
Was the health and safety representative advised of the accident
when it was first reported?
See all
24 review questions....
Investigation
Axioms
AXIOM:
an established or widely accepted principle
Alleged cause(s) or cause factors, root causes, proximate causes
or other causes of an occurrence mask illusions of knowledge.
D
Boorstein
|
