Incident
Investigation -- Tips, Techniques & Trivia
On
Feb 13 & 14 I'm running a two day Intermediate Level Incident
Investigation program. I've had a few calls from readers asking
about any prerequisites for this session and there are none.
If you've never attended one of my sessions and you are looking
for a higher level of training, I suggest you come for both days.
If you've taken my one day Incident Investigation & Analysis
session and would like to increase you knowledge level then attend
the second day of this two day session.
Jeff
Writing
S.M.A.R.T.E.R. Recommendations
During
my training sessions I push the concept of testing the quality
of your corrective actions (recommendations). Unfortunately, this
is not done in the majority of investigations and organizations
end up with a corrective action that does little to resolve issues
over the long term.
I use the acronym SMARTER to do this. That is when you write a
recommendation make it Specific, Measurable, Accountable, Reasonable,
Timely, Effective and Reviewed. I'm not sure if this acronym can
be attributed to any one person or organization, but I first came
across it in my TapRoot training.
I've
found another version of this with over thirty different terms
that fit the SMARTER acronym. If you don't like the ones above
you may find another term that fits your organization's culture.
It doesn't matter what words you use, what matters is that you
are doing something to measure the quality of your corrective
actions.
To
view SMARTER
definitions. . .
To view alternative
terms. . .
Investigation
Review Questionnaire
In
keeping with the theme in the previous article here's a questionnaire
that might help you measure your investigation and corrective
action quality follow through. Examine a small sample of your
2007 reports. Are there areas of concern?
Consider the following questions:
Were the accident report forms completed at the time of the accident?
Were the accident "compensation" report forms completed
at the time of the accident?
Was the CEO/GM advised of the accident when it was first reported?
Was the health and safety representative advised of the accident
when it was first reported?
See
all
24 review questions....
Investigation
Axioms
AXIOM:
an established or widely accepted principle
Alleged cause(s) or cause factors, root causes, proximate causes
or other causes of an occurrence mask illusions of knowledge.
D
Boorstein
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