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Incident
Investigation -- Tips, Techniques & Trivia
It's a new
year and I'm still trying to loose the ten pounds from my last
year's resolution, so I won't be making any resolutions this year.
If you manage
a health and safety program or are simply doing a lot of investigations
and you've been thinking about doing something to improve your
investigation program then read on...
Jeff
Improving
Your Investigation Program
No doubt
you are well aware of some problem areas are such as reporting,
or form completions that aren't going well. Pull the last six
months of investigation reports and take a critical look at the
process. Listed below are some ideas that might make for measurable
goals and improvements. It's unlikely you can turn around your
investigation program in just one year, but why not start? Pick
two or three areas where you think you can really make a difference.
- Complete
_____ near miss investigations per month
- Provide/request
feedback to/from other investigators
- Strike
a committee to review investigation policy and procedures
- Develop
a Major Accident Response Plan
- Create
an investigation team
- Conduct
a team based investigation once per quarter
- Train
_____ investigators
- Develop
a user friendly investigation report form
- Conduct
3,6 & 9 month reviews of past recommendations to see if
they are effective
- Develop
content for safety meetings for all employees on "protecting
the scene"
- Create
a corporate investigation kit
8D
Problem Solving Process
Here's a problem
solving (investigation) tool used by National Semiconductor to
identify, correct and eliminate the recurrence of quality problems.
While it's quality based, it would also work well for recurring
incidents in the workplace.
8D is a problem-solving
methodology for product and process improvement. It is structured
into eight disciplines, emphasizing team synergy. The team as
whole is better and smarter than the quality sum of the individuals.
Each discipline is supported by a checklist of assessment questions,
such as "what is wrong with what", "what, when,
where, how much".
The
Eight Disciplines
View the Remainder
of article (8D
Problem Solving Process)
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