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Incident
Investigation -- Tips, Techniques & Trivia
I'm back to
work after a too brief holiday. Thanks to Don Toth of Edmonton
and Karen Kenny of Calgary for making themselves available to
aid clients with investigations in my absence.
Jeff
Uncovering
Deception
An often
asked question in my training classes, is "how do I know
if a person is telling me the truth or not?" To some extant
this relies on common sense, intuition and awareness about non
verbal indicators of concealment, falsification and lying.
My experience
is that 99% of people I've interviewed in health and safety situations
are cooperative and truthful; the other 1 % stand out so much
that it's obvious they are being less than truthful.
People involved
in deception usually try to avoid lying by initially attempting
to conceal the truth. For example, they may
- fail to
answer the question,
- pretend
not to understand,
- remain
silent,
- feign
emotion, such as anger, or
- pretend
they are ill.
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Remainder of Article
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